RELEVANT INFORMATION

It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and conditions that are presented below. The use of our services as well as the purchase of our products and services implies that you have read and accepted the Terms and Conditions of Use in this document. All the products that are offered by our website could be created, collected, sent or sent by a third website and in such case they would be subject to their own Terms and Conditions. In some cases, to acquire a product or service, the user will need to register, with the entry of reliable personal data and definition of a password. The user can choose and change the password for their account administration access at any time, in case they have registered and that it is necessary for the purchase of any of our products and services, PIANO EN CASA SA does not assume responsibility in the event that you give said password to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of product availability, validation of the payment method, invoice validation. (if any) and compliance with the conditions required by the selected means of payment. In some cases, verification by email may be required. The prices of the products offered on this website are valid only for purchases made on it and are expressed in US dollars. PIANO EN CASA S.A. is not responsible for or assumes the applicable differences for applicable territorial taxes according to your country of residence, exchange rate or associated charges for the use of your credit card in a currency other than your local currency. The customer’s purchase can be postponed for the anti-fraud check. It can also be suspended for a longer time for a more rigorous investigation, to avoid fraudulent transactions.

DELIVERY, REFUND, RETURN AND CANCELLATION POLICY

Make sure you read the details of each course well and ask any questions and queries you may have before placing and paying for your order. No refunds are made. In case of not being able to use the course, you must notify it in writing to apply a credit to your account for future purchases. The credit in your favor will be in effect only during the fiscal year in which you made your original purchase.

All the courses at PIANO EN CASA S.A. have been designed for periods of determined duration. We do not work for individual classes, but under the regime chosen at the time of enrollment, based on which, the lost classes are not recoverable, prorated or refundable.

They must be done before the start of each academic cycle, according to their date of incorporation or the renewal date of the course. The delay in payment will entitle the academy to suspend its activities and access to the student in arrears, others have the space for students.

All accesses are delivered to the email registered when completing the REGISTRATION FORM, which will be sent after completing and validating the payment of the course.

The contents of the courses are only available through the online educational platform of PIANO EN CASA SA. Each student will have their personalized access to said platform, being solely responsible for keeping the email associated with it operational and updated, registered in the REGISTRATION FORM. Study materials are not sent by any means other than the online educational platform. If you lose access, please contact us at the email [email protected]

The student (or her legal representative) is solely responsible for complying with their class schedule as well as with all the activities assigned inside and outside the class platform to achieve the objectives of the academic program. It is mandatory to keep audio and video on during the entire duration of the live classes, otherwise the teacher may decline the student’s access. within the activities of the platform to ensure full participation and use of resources.

Out of respect for the teachers and other students, punctuality is required when connecting to live classes, which are taught through free access videoconferencing applications. Delays of more than 5 (five) minutes are not accepted. After this time has elapsed, the teacher may deny the student access to the virtual classroom. The teacher may also expel from the virtual classroom any student who disrespects any of those present or opposes following the guidelines of the class dynamics, without giving the right to any type of claim, refund or adjustment.

PIANO EN CASA S.A. reserves the right to modify or eliminate courses, plans and / or study programs, schedules and staff of teachers at any time.

Unless otherwise specified, our products and services are provided without warranty of any kind, express or implied. PIANO EN CASA S.A. nor shall any person associated with our company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products and services.

INTELLECTUAL PROPERTY

All of our products and content are protected by intellectual property laws. The total or partial reproduction of the material protected by these intellectual property rights, or its use in any form, or by any means, whether electronic or mechanical, including photocopying, recording, transmission or any information storage and retrieval system, is prohibited. . Failure to comply with this provision will give the right to exercise the corresponding legal actions against the offender.

PRIVACY POLICY

Our website may collect personal information such as your first name, last name, email address, phone number and other demographic data or other specific information to process orders or complete your billing.

The information provided enables us to provide a better service. Promotional emails may be sent with special offers, new products and other advertising information that we consider relevant to you, based on your preferences. These emails will be sent to the address you provide and can be canceled at any time.

We use the most advanced systems and constantly update them to ensure that there is no unauthorized access. PIANO EN CASA S.A. will not sell, transfer or distribute the personal information of its users, unless required by a judge with a court order.

COOKIES POLICY

We use our own and third-party cookies to analyze website traffic and optimize your experience on the site. You can choose to accept or reject the use of cookies when browsing our site. By accepting it, your data will be grouped with the data of all other users, without personally identifying you. This information is used only for statistical analysis and then the information is permanently deleted. If they decline, you may not be able to use some of our services.

SOCIAL MEDIA POLICY

Our presence in social networks seeks to encompass social communication media to interact responsibly with our public. To guarantee this, this policy is applicable to the content, comments or data provided during the use of the official pages of PIANO EN CASA S.A. on the following platforms: WhatsApp, Facebook, Twitter, Instagram, Pinterest, YouTube, LinkedIn and TikTok.

Regardless of the foregoing, we remind you that as a user of any of these platforms, you are subject to the conditions of use and the privacy policy of each of the platforms mentioned above.

PIANO EN CASA S.A. You may have access to the data of the users who join our official pages or who use any of the promotional applications integrated into the social platforms, solely for the purpose of managing the services that we may offer.

By using our official profiles on social networks we can have access to the personal information that you have made visible or public. PIANO EN CASA S.A. You may request access to other information that can be shared under the policies of Facebook or Google, which we will only use for the purpose of managing; manage and / or improve the services offered through our page.

Only content, messages and comments issued directly from and / or through official profiles will be considered valid. We reserve all rights related to our official social media profiles including but not limited to: the rights to add, remove, edit or modify any content or material posted on our accounts; discontinue or cancel the account.

The terms and conditions of PIANO EN CASA S.A. They may be subject to updates or modifications at any time and without prior notice.

For any question or clarification please contact us at the following email address [email protected] 

PIANO EN CASA S.A.

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